UtilityMaster by Wonderkid
Profile (PDF)
Est. 2007 · Nairobi · Trusted across Africa

The ERP built for
African water utilities.

From the first meter reading to the last journal entry — UtilityMaster runs the entire utility on a single, mobile-first, multi-tenant platform. Billing, revenue, production, procurement, finance — connected, audited, and built to scale.

26+
water & sewer utilities served
4+
countries and counting
485K+
water & sewer connections
$50M+
utility revenue processed annually
18M+
beneficiary population served
15+
years of utility expertise
Why UtilityMaster

Six reasons utilities choose us.

Not a generic ERP with a water-utility skin. Every workflow is built around how African utilities actually run.

360° analytical dashboards

Live, drillable dashboards across every module — collections, readings, NRW, aging, field productivity. Decisions backed by real-time data, not last month's spreadsheet.

12.5% less non-revenue water

Utilities on the platform cut non-revenue water by an average of 12.5% — recovering lost revenue and freeing capacity to expand their service area.

Meet Alpha — your AI agent

Alpha is your in-platform AI agent — delivering instant answers, guided how-tos, and in-context help across every module, right where your team works.

Built for African water utilities

Tariff structures, zone routes, disconnection workflows, KRA/eTIMS compliance — domain-fit, not a generic ERP forced into shape.

End-to-end + multi-tenant SaaS

Customer to general ledger, procurement to disconnection, hardware to HR — one login. We host and maintain; you log in and run.

Scales with you

Start at SMP for KES 5 per account / month. Add modules as you grow. Move to ERP only when you are ready — never pay for what you do not use.

Eighteen modules. Three packages.

Everything a utility runs on.

Each tier is additive — you keep everything from the previous package and unlock more. Start small, grow when you're ready.

SMP

Standard Management Platform

The 8 modules every utility starts with.

Overview

Your command centre: live KPIs on collections, readings completed, disconnections, and aging — refreshed in real time. Drill from chart to row in two clicks.

Tasks

Configurable workflows route work across teams with SLAs, approvals, and parallel steps. Every action is logged, every attachment auditable.

Customers

Search any account by name, phone, connection, or meter in one box. Full lifecycle — onboarding, billing history, statements, tickets — under a single profile.

Meters

Install, maintain, test, replace, dispose — across smart, prepaid, and mechanical meters. GPS-tagged, route-assigned, and accuracy-tested with full audit history.

Readings

Field-captured via the Combo mobile app with photo proof and GPS stamp. Verification queues catch outliers before they ever reach a customer bill.

Billing

Tiered tariffs, meter rent, VAT, and arrears — calculated cleanly across configurable billing cycles. Every invoice syncs to QuickBooks Online in real time, with eTIMS-ready compliance.

Revenue

Disconnection and reconnection workflows route through approvals before crews are dispatched. Reconnects post automatically the moment the receipting clears.

Broadcasts

SMS campaigns for arrears, outages, and notices — scheduled, recurring, or one-shot. Approval gates and per-message cost tracking built in.

EMP

Enterprise Management Platform

Everything in SMP, plus 6 more.

Most popular

Production

Monitor every plant: intake, treatment, output, chemical dosing, and NRW. Live readings from the Production mobile app feed straight into your dashboards.

Technical

Network operations — leaks, breaks, mains, valves — logged with location and resolution. Tied to tasks so field crews see exactly what to fix next.

Surveys

Build dynamic questionnaires, push to enumerators, and watch responses land in real time. Customer satisfaction, willingness-to-pay, network audits — one tool.

Assets

Fixed-asset register with depreciation schedules, transfers, maintenance logs, and disposal. IFRS-friendly, audit-ready, and tied into your GL.

Inventory

Multi-store stock with GRN, requisitions, issuance, transfers, and adjustments. Reorder levels and aging reports keep stockouts and dead stock visible at all times.

Maintenance

Asset register, preventive schedules, corrective work orders, inspection checklists, and mobile inspections — for every pump, valve, meter, and vehicle. Spare-parts inventory, downtime, reliability, and maintenance cost tracked against each asset.

ERP

Enterprise Resource Platform

Everything in EMP, plus 4 more.

Procurement

Plan-to-pay coverage — needs assessment, budget control, tendering, vendor prequalification, framework agreements, and 3-way matching. Built for public-sector procurement norms.

People (HR)

Records, recruitment, payroll, leave, attendance, appraisals, training, and disciplinary tracking — plus a self-service portal for staff.

Finance

GL, AR, AP, bank reconciliation, budgets, fixed-asset accounting, expense management. Anchored by real-time, two-way sync with QuickBooks Online Advanced.

Documents

Centralized, secure document management with role-based access, version control, approval workflows, and OCR-powered search across engineering, finance, HR, compliance, and projects. Expiry alerts for contracts and licenses, full audit trails, and mobile access for field teams.

Six apps · Three audiences

From the field to the boardroom.

All six apps speak to the same platform.

Field staff

become live data sources.

Customers

access utility services from their phone.

Executives

ask the platform anything, in plain English.

Combo

Field staff capture meter readings and collect revenue in one app — offline-first, GPS-tagged, and synced the moment they are back online.

Tasks

Every assignment, evidence upload, and SLA timer travels with the crew. The office sees status updates as they happen.

Production

Plant operators log intake, treatment, dosing, and output from any device. Live data lands in your operations dashboard immediately.

Survey

Enumerators run dynamic, utility-defined questionnaires in the field. Works offline, syncs when reception returns, results stream to a live dashboard.

MajiSafi

Households pay bills, raise queries, and track resolution from one app. M-Pesa-ready and tied straight to the utility.

Alpha

Chat with the platform in plain English. Instant insights on collections, NRW, productivity and risk — no dashboards to dig through.

Ready to see it live?

We will walk you through every module that matters to your utility.

WhatsApp Us +254 721 798 879 Call Us +254 721 798 879
Download the corporate profile & capacity statement (PDF)