UtilityMaster by Wonderkid
Product Brief
Est. 2007 · Nairobi · Trusted across Africa

The ERP built for
African water utilities.

One platform. Twenty-two modules.
The live water balance. UtilityMaster replaces six to twelve siloed legacy systems with one multi-tenant platform computing the IWA Water Balance continuously, by route and by zone — every step flowing from production to bill, receipt and ledger without re-keying.

26+
water & sewer utilities served
4+
countries and counting
873K+
water & sewer connections
$50M+
utility revenue processed annually
18M+
beneficiary population served
15+
years of utility expertise
Twenty-two modules. Three packages.

Everything a utility runs on.

Each tier is additive — you keep everything from the previous package and unlock more. Click a package to see its modules.

Overview

Your command centre: live KPIs on collections, readings completed, disconnections, and aging — refreshed in real time. Drill from chart to row in two clicks.

Tasks

Configurable workflows route work across teams with SLAs, approvals, and parallel steps. Every action is logged, every attachment auditable.

Customers

Search any account by name, phone, connection, or meter in one box. Full lifecycle — onboarding, billing history, statements, tickets — under a single profile.

Broadcasts

SMS campaigns for arrears, outages, and notices — scheduled, recurring, or one-shot. Approval gates and per-message cost tracking built in.

Technical

Network operations — leaks, breaks, mains, valves — logged with location and resolution. Tied to tasks so field crews see exactly what to fix next.

Meters

Install, maintain, test, replace, dispose — across smart, prepaid, and mechanical meters. GPS-tagged, route-assigned, and accuracy-tested with full audit history.

Readings

Field-captured via the Combo mobile app with photo proof and GPS stamp. Verification queues catch outliers before they ever reach a customer bill.

Billing

Tiered tariffs, meter rent, VAT, and arrears — calculated cleanly across configurable billing cycles. Every invoice syncs to QuickBooks Online in real time, with eTIMS-ready compliance.

Revenue

Disconnection and reconnection workflows route through approvals before crews are dispatched. Reconnects post automatically the moment the receipting clears.

MajiSafi CRM

Bowser and exhauster orders end to end. Customers order and pay from the MajiSafi app; the utility schedules and dispatches on a live calendar; drivers accept and update jobs in real time; and service ratings feed operations dashboards.

Production

Monitor every plant: intake, treatment, output, chemical dosing, and NRW. Live readings from the Production mobile app feed straight into your dashboards.

Surveys

Build dynamic questionnaires, push to enumerators, and watch responses land in real time. Customer satisfaction, willingness-to-pay, network audits — one tool.

Maintenance

Asset register, preventive schedules, corrective work orders, inspection checklists, and mobile inspections — for every pump, valve, meter, and vehicle. Spare-parts inventory, downtime, reliability, and maintenance cost tracked against each asset.

NRW

IWA-aligned Water Balance computed live from production, billing, and network data. A live watchlist flags what to act on first; a 12-cycle trend shows whether you are improving; Ask Alpha answers "why did NRW change this cycle?" in plain English. Interventions, predictions, zone-level drilldowns, and regulator-ready reporting — all in one cockpit.

Zones & DMAs

Ranks every zone by money lost, not percentage — so the crew always goes where it hurts most. Live DMA register, per-DMA water balance, and a loss heat-map turn zone metadata into an action list: input, billed, connections, and real loss per connection per day at a glance.

Fleet Management Coming soon

Track every vehicle — assignment, mileage, fuel consumption, and energy-efficiency benchmarks per unit and per trip. Route optimisation, driver behaviour, and total-cost-of-ownership dashboards keep the fleet lean and accountable.

Procurement

Plan-to-pay coverage — needs assessment, budget control, tendering, vendor prequalification, framework agreements, and 3-way matching. Built for public-sector procurement norms.

Finance

Two ways to run finance. Integrate with your existing financial management system — real-time, two-way sync with QuickBooks Online Advanced today; SAP, Sage, and Oracle on the roadmap — or switch on the built-in Finance module, customised for water-sector reporting: GL, AR, AP, bank reconciliation, budgets, fixed-asset accounting, expense management, and regulator-ready statements out of the box.

Inventory

Multi-store stock with GRN, requisitions, issuance, transfers, and adjustments. Reorder levels and aging reports keep stockouts and dead stock visible at all times. Closes the loop from Procurement through to Maintenance consumption.

People (HR)

Records, recruitment, payroll, leave, attendance, appraisals, training, and disciplinary tracking — plus a self-service portal for staff.

Assets

Fixed-asset register with depreciation schedules, transfers, maintenance logs, and disposal. IFRS-friendly, audit-ready, and tied into your GL.

Documents Coming soon

Centralized, secure document management with role-based access, version control, approval workflows, and OCR-powered search across engineering, finance, HR, compliance, and projects. Expiry alerts for contracts and licenses, full audit trails, and mobile access for field teams.

Technology · The AI Agent

Meet Alpha —
your in-platform AI agent.

Alpha makes rich operational data accessible to non-technical decision-makers. A senior manager asks a question in plain English and gets a zone-by-zone answer — commercial versus physical losses, with specific routes and connections flagged for intervention.

A three-month analytical cycle collapses into a three-second conversation. This is AI for the operating front line of a utility — not a vanity dashboard.

3-second
answer, not a
3-month cycle
Plain
English, across
every module
Six apps · Three audiences

From the field to the boardroom.

All six apps speak to the same platform.

Field staff

become live data sources.

Customers

access utility services from their phone.

Executives

ask the platform anything, in plain English.

Combo

Field staff capture meter readings and collect revenue in one app — offline-first, GPS-tagged, and synced the moment they are back online.

Tasks

Every assignment, evidence upload, and SLA timer travels with the crew. The office sees status updates as they happen.

Production

Plant operators log intake, treatment, dosing, and output from any device. Live data lands in your operations dashboard immediately.

Survey

Enumerators run dynamic, utility-defined questionnaires in the field. Works offline, syncs when reception returns, results stream to a live dashboard.

MajiSafi

Households pay bills, raise queries, and track resolution from one app. M-Pesa-ready and tied straight to the utility.

Alpha

Chat with the platform in plain English. Instant insights on collections, NRW, productivity and risk — no dashboards to dig through.

Why UtilityMaster

Why us — not the alternatives.

A multi-tenant SaaS platform — GIS-mapped, AMI / IoT-ready, audit-trailed, with two-way financial-management-system integration. Fits utilities of any size — small boards to large urban authorities and municipalities — giving a 360° view of the entire operation.

vs Siloed legacy systems

Them Separate production, billing, GIS and finance that never reconcile; the water balance assembled by hand at month-end.

Us One audited platform; every reading flows to bill, receipt and ledger, and the IWA balance is live.

vs Bespoke / in-house builds

Them 12–18 months to build, costly to maintain, and prone to dying when a donor cycle or administration ends.

Us Multi-tenant SaaS onboards in weeks at marginal cost, continuously maintained; one instance already serves 26+.

vs Generic global ERPs

Them SAP / Oracle-class suites forced into a shape they were never built for.

Us Domain-fit: tariff structures, zone routes, disconnections, offline capture, mobile-money / bank rails and tax-authority compliance, all native.

Only in Africa The only platform in Africa with a live IWA Water Balance — computed continuously by utility, by zone and by route — integrated with Alpha AI. The quarterly-spreadsheet cycle, ended for good.
Trust · Proof

Operational at scale, today.

Trusted by

Twenty-six utilities, one platform.

Nairobi Water ZAWA — Zanzibar IWASCO — Isiolo Liberia Water & Sewer Corp. Lilongwe Water Board Northern Region Water Board Gulf Water Services Murang'a Water & Sanitation Githunguri + and counting
Case in point · Nairobi City Water

USD 3.6M → 6.4M monthly revenue in 24 months.

A +78% revenue rise after digitisation — no tariff increase, no bigger customer base. The transformation contributed to NCWSC winning the 2017 Water Leaders Award at the Global Water Awards.

+78%
Revenue rise
24 mo
To get there
2017
Global Water Award

Ready to see it live?

We are ready to scale — one utility at a time.

We will walk you through every module that matters to your utility.

WhatsApp Us +254 721 798 879 Call Us +254 721 798 879
Take it with you
Product Brief
UtilityMaster ERP — modules, mobile apps, and what makes it different.
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Company Profile
Wonderkid 2026 — 18+ years of digital expertise across Africa.
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